Dallas Chauffeur Service (“Company,” “we,” “us,” or “our”) operates chauffeurservicedallastx.com (the “Site”) and provides chauffeured transportation across Dallas, Fort Worth, and the DFW Metroplex.

Our services include airport transfers, executive transportation, corporate travel, hourly chauffeur service, private aviation transportation, event transportation, and other prearranged black car services.

This Privacy Policy describes how we collect, use, share, store, and protect personal information when you visit our Site, request a quote, make a reservation, contact us, or use our transportation services.

1. Information We Collect

The information we collect depends on how you interact with the Site and our transportation services.

Information You Provide

When you request a quote, make a reservation, contact our team, or manage an existing trip, you may provide:

• Name
• Email address
• Phone number
• Billing information
• Pickup and drop-off addresses
• Service date and pickup time
• Passenger count
• Vehicle preference
• Flight information
• FBO or private aviation information
• Company or corporate account information
• Additional stops
• Luggage requirements
• Special pickup or transportation instructions

Reservation and Trip Information

We collect information needed to arrange transportation. This may include your itinerary, route, scheduled stops, airport or FBO, flight number, hotel, office, meeting location, passenger contact information, and instructions provided to our reservation or dispatch team.

For hourly chauffeur bookings, we may also receive information about the planned service period and multiple destinations.

Payment Information

Payment and billing information may be collected when you confirm or pay for a reservation.

Payments may be handled by a third-party payment processor. When payment details are entered directly into a processor’s system, we do not store complete credit or debit card numbers on our own servers.

Communications

We may keep records of communications related to quotes, reservations, account requests, service questions, trip changes, complaints, or other customer service matters.

These communications may take place through:

• Email
• Telephone
• Text message
• Website forms
• Booking systems

If telephone calls are recorded or monitored, they will be handled according to applicable notice and consent requirements.

Information Collected Through the Site

Certain information may be collected when you visit the Site, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring page or website
• Date and time of visits
• Site interactions
• Approximate geographic information

This information may be collected through cookies, server logs, analytics tools, pixels, and related technologies.

Location Information

Some booking, mapping, or quote tools may request location information to identify a pickup point, estimate a route, or assist with transportation planning.

You can manage device or browser location permissions through your settings.

Information From Other Sources

We may receive information related to a reservation from another authorized person or service.

Sources may include:

• Corporate account administrators
• Executive assistants
• Travel coordinators
• Event planners
• Authorized booking contacts
• Payment processors
• Booking platforms
• Transportation providers involved in a trip

If someone makes a reservation for another passenger, information about that passenger may be supplied by the person arranging the transportation.

2. How We Use Personal Information

Personal information may be used to:

• Prepare transportation quotes
• Confirm reservations
• Coordinate pickups and destinations
• Assign chauffeurs
• Manage trip schedules
• Check flight information for airport pickups
• Coordinate private aviation and FBO pickups
• Process reservation changes
• Contact passengers about upcoming trips
• Send chauffeur or pickup information
• Process payments
• Issue receipts and invoices
• Manage corporate transportation accounts
• Respond to customer service requests
• Maintain reservation records
• Detect fraud or misuse
• Maintain Site functionality
• Measure Site traffic and advertising activity
• Meet tax, insurance, accounting, regulatory, and legal requirements
• Send marketing communications when permitted and based on your communication choices

We may use information for another purpose disclosed to you when the information is collected.

3. How We Share Personal Information

We do not sell personal information in exchange for money.

Information may be shared when needed to complete a reservation, operate our business, process payments, support the Site, or meet a legal requirement.

Chauffeurs and Dispatch Personnel

Information needed for transportation may be provided to the chauffeur and dispatch personnel assigned to the reservation.

This may include:

• Passenger name
• Passenger phone number
• Pickup address
• Destination
• Pickup time
• Flight or FBO details
• Stops
• Trip instructions

Only information needed for the assignment should be provided.

Payment Processors

Payment information may be processed by companies that handle credit card or electronic transactions for our reservations.

Their handling of payment information may also be governed by their own privacy and security practices.

Business Service Providers

We may work with companies that provide services related to:

• Booking systems
• Payment processing
• Website hosting
• Email
• SMS messaging
• Dispatch systems
• Analytics
• Advertising
• Mapping
• IT support
• Customer communications

These companies may process information needed to perform the service for which they are engaged.

Corporate Accounts and Authorized Booking Contacts

If transportation is arranged through a company, employer, executive assistant, travel coordinator, event organizer, or another authorized person, reservation information may be shared with that party where needed for booking, scheduling, billing, or account administration.

Legal and Safety Matters

Information may be disclosed when required by applicable law, court order, subpoena, regulatory request, or another lawful process.

We may also disclose information when reasonably necessary to address fraud, protect legal rights, investigate a dispute, or respond to an immediate threat involving a passenger, chauffeur, employee, or member of the public.

Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all business assets.

4. Confidentiality and Executive Travel

Our clients may include executives, corporate travelers, private aviation passengers, legal professionals, financial professionals, public figures, and other passengers who require discretion.

Reservation details aren’t authorized for public disclosure merely because a person has used our transportation service.

Trip information may include passenger identities, meeting locations, hotels, offices, flight details, FBO information, routes, and schedules.

Personnel who receive this information for a transportation assignment are expected to handle it in accordance with Company rules and applicable confidentiality requirements.

Clients who require a separate Non-Disclosure Agreement should submit the request before transportation. NDA requests are governed by our Confidentiality & NDA Statement and any separate agreement accepted by authorized parties.

5. Data Retention

We keep personal information for the period needed for the purpose for which it was collected.

Retention may depend on:

• Reservation and trip records
• Payment records
• Corporate account requirements
• Accounting and tax obligations
• Insurance requirements
• Fraud prevention
• Customer disputes
• Legal claims
• Regulatory requirements

Information that is no longer required may be deleted or anonymized, subject to legal and business recordkeeping requirements.

6. Your Privacy Rights and Choices

Your rights depend on your location and the privacy laws that apply to the Company and the processing involved.

Subject to applicable law, you may have the right to request:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy of certain personal information
• Information about certain processing activities
• Opt-out from applicable marketing communications

Where applicable law provides such rights, eligible consumers may also request to opt out of certain processing involving targeted advertising, sale of personal data, or qualifying profiling activities.

We may need to verify your identity before completing a request.

Some information may need to be retained for tax, accounting, insurance, fraud prevention, contractual, dispute, safety, or legal purposes.

Privacy requests can be submitted using the contact information at the end of this policy.

7. Cookies and Tracking Technologies

The Site may use cookies, pixels, tags, analytics tools, and related technologies.

These tools may be used to:

• Maintain Site functions
• Remember Site preferences
• Measure visits and page activity
• Identify technical problems
• Understand how visitors reach the Site
• Measure advertising activity
• Support advertising or remarketing where used

Third-party services may place or read cookies when their tools are used on the Site.

Browser settings can be used to block or delete cookies. Some Site functions may not work as intended when certain cookies are disabled.

Where required by applicable law, visitors will be given applicable choices concerning non-required tracking technologies.

8. Text Messages, Calls and Email

Reservation Communications

If you provide your phone number or email address while requesting a quote or making a reservation, we may contact you about that request or trip.

Messages may concern:

• Quote requests
• Reservation confirmations
• Chauffeur information
• Pickup instructions
• Flight updates
• FBO pickup coordination
• Schedule changes
• Payment information
• Receipts
• Customer service matters

SMS Messages

If you consent to receive text messages, messages may be sent to the mobile number you provide.

Message frequency depends on your reservations and communication preferences. Carrier message and data rates may apply.

Where supported and applicable, you may reply STOP to stop applicable text messages and HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing transportation.

Companies that provide SMS transmission or communications technology may process your phone number and messaging information as needed to provide those services.

Marketing Email

If you have agreed to receive marketing emails, you may use the unsubscribe option included in applicable marketing messages.

Unsubscribing from marketing does not prevent us from sending messages needed for an active quote, reservation, transaction, or customer service request.

9. Data Security

We use administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Internet transmission and electronic storage carry security risks. No website, network, payment system, or storage method can guarantee complete security.

10. Third-Party Websites and Services

The Site may contain links or connections to services operated by other companies.

These may include:

• Payment services
• Mapping services
• Social media platforms
• Review websites
• Booking tools
• Private aviation resources
• Other external websites

Third parties may collect information under their own privacy policies when you interact directly with their services.

Dallas Chauffeur Service does not control the privacy or security practices of websites and services operated by other companies.

11. Children’s Privacy

Our online quote and booking services are intended for people who can legally arrange transportation or authorized adults arranging transportation for other passengers.

Minors may travel as passengers when permitted by law and under the applicable reservation requirements.

We do not knowingly collect personal information online from children in a manner prohibited by applicable privacy law.

If you believe personal information relating to a child has been collected improperly, contact us so the matter can be reviewed.

12. Changes to This Privacy Policy

We may revise this Privacy Policy when our Site, transportation services, data practices, or legal requirements change.

The Last Updated date at the top of this page identifies the current version.

Revised versions will be posted on this page.

13. Contact Dallas Chauffeur Service

Questions about this Privacy Policy or requests concerning personal information can be sent to:

Dallas Chauffeur Service
Website: chauffeurservicedallastx.com
Email: info@chauffeurservicedallastx.com
Phone: (888) 610-2120
Mailing Address: [Business Mailing Address]

For a privacy request, provide enough information for us to identify and respond to the request. Do not send passwords, full payment card numbers, or other account credentials through standard email.